At ek33, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information. We keep it plain and straightforward — no legal jargon for the sake of it.
Six things ek33 does to keep your personal data safe, private, and under your control at all times.
All data transmitted between your device and ek33 is protected by TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text over the network.
ek33 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your account and improve the ek33 platform.
You have the right to access, correct, and request deletion of your personal data at any time. ek33 will respond to all data requests within 30 days. Contact [email protected] to exercise your rights.
Your data is stored on secure servers with restricted access. ek33 applies strict internal access controls — only authorised personnel who need your data to do their job can access it.
ek33 only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.
If you have opted in to receive promotional communications from ek33, you can opt out at any time by contacting support or updating your account preferences. Opting out will not affect your ability to use ek33.
ek33 respects your data rights. Here is a clear summary of what you can ask us to do with your personal information.
You can request a copy of all personal data ek33 holds about you. We will provide this within 30 days of your request, free of charge.
If any of the personal data ek33 holds about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
You can request that ek33 delete your personal data. We will comply unless we are required to retain it by law or for legitimate business purposes such as fraud prevention.
You can ask ek33 to restrict how we process your data in certain circumstances, for example while a correction request is being reviewed.
You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
You can object to ek33 processing your personal data for direct marketing purposes at any time. Your objection will be acted on immediately.
How to Exercise Your Rights: To make any data request, contact the ek33 privacy team at [email protected] with the subject line "Data Request". Please include your registered account details so we can verify your identity before processing the request. We will respond within 30 days.
This Privacy Policy applies to all users of the ek33 platform, including the ek33 website at ek33.asia and the ek33 mobile application. By registering on ek33, you confirm that you have read and understood this policy. If you have any questions, contact us at [email protected].
ek33 is an online gaming platform operating at ek33.asia, serving players primarily in Bangladesh. ek33 is the data controller responsible for the personal data collected through the ek33 website and mobile application. When this policy refers to "ek33", "we", "us", or "our", it means the ek33 platform and its operating entity.
ek33 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we use it, who we share it with, and how long we keep it. It also explains your rights and how to exercise them.
If you have any questions about this policy or about how ek33 handles your personal data, please contact us at [email protected]. We are happy to answer any questions you have.
ek33 collects only the personal data that is necessary to provide you with a safe, fair, and functional gaming experience. The categories of data we collect are described below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | During registration and KYC verification |
| Contact Data | Mobile number, email address | During registration |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | When making deposits or withdrawals |
| Technical Data | IP address, device type, browser type, operating system | Automatically when you access ek33 |
| Usage Data | Games played, bets placed, session duration, pages visited | Automatically during your gaming sessions |
| Communications Data | Support chat logs, emails sent to ek33 | When you contact ek33 support |
ek33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by law or responsible gaming obligations.
KYC Verification: ek33 may request a copy of your national ID card or other government-issued identification as part of our Know Your Customer (KYC) process. This is required to verify your identity, confirm your age, and comply with anti-money laundering regulations. KYC documents are stored securely and are never shared with third parties except where required by law.
ek33 uses your personal data for the following purposes. We only use your data for purposes that are compatible with the reason it was originally collected.
ek33 will never use your personal data in a way that is incompatible with the purposes listed above without first obtaining your explicit consent.
ek33 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
ek33 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients only where necessary and only to the extent required:
All third parties with whom ek33 shares personal data are required to handle that data securely, in accordance with applicable law, and only for the specific purpose for which it was shared. ek33 does not permit third parties to use your data for their own marketing purposes.
ek33 uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.
ek33 uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ek33 platform. For more information on managing cookies, refer to your browser's help documentation.
ek33 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When your data is no longer required, ek33 will securely delete or anonymise it. If you request deletion of your data before the end of the applicable retention period, ek33 will delete all data that is not subject to a legal retention obligation and will restrict processing of any data that must be retained.
ek33 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While ek33 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password for your ek33 account and never share your login credentials with anyone. If you suspect your account has been compromised, contact ek33 support immediately at [email protected].
Data Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, ek33 will notify affected players as soon as reasonably practicable and will take immediate steps to contain the breach and minimise its impact.
The ek33 platform is strictly for adults aged 18 and over. ek33 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on ek33 or provide any personal data to us.
If ek33 becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on ek33, please contact us at [email protected] so we can investigate and take appropriate action.
The ek33 platform may contain links to third-party websites or services, such as payment providers. These third-party sites operate under their own privacy policies, which ek33 has no control over. ek33 is not responsible for the privacy practices of any third-party website.
We encourage you to review the privacy policy of any third-party service you use in connection with your ek33 account, particularly your mobile financial service provider (bKash, Nagad, or Rocket), before sharing your personal data with them.
ek33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised effective date at the top.
For significant changes that materially affect how we use your personal data, ek33 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of ek33 after any updates are published constitutes your acceptance of the revised policy.
We recommend checking this page periodically to stay informed about how ek33 protects your privacy. If you have any concerns about changes to this policy, please contact us at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ek33 handles your personal data, please get in touch with our privacy team:
Email: [email protected]
Subject Line: Privacy Request / Data Request
Live Chat: Available 24/7 via the ek33 website and app
Response Time: We aim to respond to all privacy-related requests within 30 days.
For questions about your account terms, please refer to our Terms and Conditions. For responsible gaming support and self-exclusion tools, visit our Responsible Gaming page.